Online review monitoring and management
Monitor and manage what people say about you online, on every review site, every day.
- KSLoved the service, will be back.Trustpilot · 5★Replied 1h
- OBDelivery was two days late.Google · 2★Replied 2h
- PLGood value for money.Facebook · 4★Replied 3h
Bad reviews change buying decisions. Unanswered ones change them faster.
Reviews left unanswered for weeks tell future customers nobody is listening. Most businesses only discover a bad review after hundreds of people have read it.
Track your business online
Every review site and social account watched, with positive reviews promoted to outweigh the negatives.
Review management for reputation
Your best reviews surfaced at the top of search results and review profiles.
Retain customers
A reply to every review, positive or negative, so customers know you care.
Reviews Monitoring & Management: from negative to positive
Keep scrolling and watch the first page turn. Each harmful result is removed or pushed down, and a result you control takes its place.
- 1google.exampleUnanswered2★ "Cold coffee" (unanswered 3 weeks)
- 2yelp.exampleFake1★ Fake review from a bot account
- 3tripadvisor.example3.2★3.2★ average on Tripadvisor
- 4forum.exampleMentionMention: "rude staff" on Reddit
Want help managing your online reviews? Get in touch.
Our reviews monitoring and management process
Four stages, in order. You see the status of each one in your monthly report.
Discovery call
We learn your business, market, products and services, and what good looks like for you.
Reputation evaluation
Yelp, Yellow Pages, Trusted Business Reviews and every other site you're listed on, audited.
Managing your reviews
Replies in your voice, disputes for policy-breaking reviews, and requests to happy customers.
Proactive monitoring
Reviews and brand mentions tracked continuously, with negatives handled before they rank.
What happens, and when
- SetupWeek 1
Platforms connected, reply guidelines agreed.
- LiveWeek 2 onward
Daily monitoring and replies.
- ReviewMonthly
Rating trend and themes report.
At a glance
- Response time
- Within 1 business day
- Engagement
- Monthly
- Reporting
- Monthly review insights
- Guarantee
- Money-back
- First step
- Free audit
Get affordable, effective reviews monitoring and management pricing
Tell us what you're seeing. We'll reply with a fixed scope, a timeline and a price, usually within one business day.
Why choose us for reviews monitoring and management
No surprises
You see every review, every reply and every dispute in a monthly report.
Low-risk contracts
Simple monthly terms, and help managing negative information when it appears.
More for your money
We spot fake reviews and push them down with reliable, cost-effective methods.
Reviews Monitoring & Management: common questions
Will customers know replies come from you?
Replies are written in your name and voice using guidelines you approve. You can approve each reply or let us post directly.
Which platforms are covered?
The major platforms by default, plus any industry sites that matter for your business.
Is the first consultation really free?
Yes. The audit and written assessment are free and confidential, with no obligation to go ahead.
See what people find when they search you
Send us your name or brand. We'll audit the first three pages of Google and your review profiles, and tell you what can be removed, what can be pushed down, and how long it will take. Free, confidential, no obligation.