Brand reputation management that protects growth
Improve or repair your brand's reputation, and watch your business grow.
Protecting a brand online has never been harder. We defend, enhance and promote it.
Good or bad news about a brand now spreads in seconds. Brands get hurt by gaps: a forgotten review profile, an unclaimed social handle, a complaint nobody answered. Customers and partners read those gaps as neglect.
Monitor your brand online
We track what people say about you and respond to questions, praise and complaints on your social accounts.
Reduce sources of negativity
Negative reviews and attacks handled quickly and turned into opportunities to show good service.
Boost your online presence
A plan to maintain your reputation and keep visitors engaged with your brand.
Brand Reputation Management: from negative to positive
Keep scrolling and watch the first page turn. Each harmful result is removed or pushed down, and a result you control takes its place.
- 1socialnews.exampleViralBrightBox food poisoning claims go viral
- 2social.exampleTrending#BoycottBrightBox trending
- 3blog.exampleBlogBrightBox review: "never again"
- 4forum.exampleForumBrightBox customer service fails
Want your brand reputation managed? Get in touch.
Our brand reputation management process
Four stages, in order. You see the status of each one in your monthly report.
Monitor mentions online
The web, forums, blogs and social media watched for every conversation about your brand.
Foster your community
Influencer partnerships and social strategies that grow a loyal brand community.
Create content and PR
Regular content and press features that strengthen your brand and rank in search.
Manage reviews and comments
A reply to every comment and review, so customers see a brand that listens.
What happens, and when
- Brand auditWeeks 1 to 2
Search, review and social footprint scored.
- SetupWeeks 2 to 6
Profiles claimed, monitoring live, crisis playbook delivered.
- OngoingMonthly
Coverage, responses and reporting.
At a glance
- Engagement
- Monthly retainer
- Best for
- Growing brands, multi-location businesses
- Reporting
- Monthly brand report
- Guarantee
- Money-back
- First step
- Free audit
Get affordable, effective brand reputation management pricing
Tell us what you're seeing. We'll reply with a fixed scope, a timeline and a price, usually within one business day.
Why choose us for brand reputation management
No surprises
Every brand has an image to build and protect. We show you exactly where yours stands today.
Low-risk contracts
A team of ORM specialists with a long track record in brand reputation.
More for your money
One plan across every digital channel, sized to your budget.
Brand Reputation Management: common questions
Do you replace our PR agency?
No. We focus on search, reviews and online mentions, and work alongside PR teams when you have one.
How quickly do you respond to a crisis?
Monitoring alerts are reviewed every day and urgent issues are escalated to you the same day.
Is the first consultation really free?
Yes. The audit and written assessment are free and confidential, with no obligation to go ahead.
See what people find when they search you
Send us your name or brand. We'll audit the first three pages of Google and your review profiles, and tell you what can be removed, what can be pushed down, and how long it will take. Free, confidential, no obligation.